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| Understanding the customers' needs quickly
and accurately, and providing the latest products and services,
are necessary conditions to fulfill the policy of putting the customer
first. At Noritsu Koki, we introduced an information system into
the Sales Management and Finance Division in 1974. Since then, we
have been actively deploying the system throughout the company.
Even today we are continuing to build and maintain systems to provide
customer satisfaction on all levels, in our head office, sales offices
and service centers throughout Japan and the rest of the world,
all linked by intranet. |
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Data in all of our divisions, including Purchasing, Production, Quality Control, Sales and Accounting, are linked by groupware. Electronic documents have largely eliminated the use of paper, and efficiency of work is promoted through sharing of information by all sections. In the area of customer service, we are able to respond accurately and quickly, thanks largely to our CTI System which permits us to use the customer telephone number to instantly check the model of equipment used, past service record and person in charge of the equipment. We are also introducing information technology at the product level, for example through our QSS-NET self-diagnosis of the state of wear of parts are performed and then this information is automatically communicated via the network.
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Information Technology Activities
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